We hope you do not need to return anything you have bought from us, but if you do, here is some more information about the process.
Our returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.
We can only accept returns on unopened and unused soaps, accessories and gift boxes. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.
The original postage costs will be refunded when returning an item, but not the returns postage.
Returns will be processed by us within 5 working days of receiving the returned items.
The refund will then be processed by Shopify in accordance with its refund policies. Returns must be sent to the following address: Returns, Wobbly Pins, 1 Lakeshore Crescent, Whitwick, Leicester, LE67 5BZ.